Read Before Paying
Summarized some common issues, and this page will continue to be updated.
Thanks all for your support of Kowkis.
1）Real or fake?
We are genuine, authorized, you don't have to worry about buying fakes, Kowkis never deceives consumers.
2）How to buy pre sale products and spot products? How to ship together?
We will split the delivery and take the lead in sending you spot products. After we receive the pre sale products, we will be shipped in order in order to pay in order.
3）Need to pay taxes and fees such as tax and fees?
No tax and fees, the price of Kowkis is already included, and some remote countries may need to pay for additional freight.
4）Shipping costs?
Shipping is free in most areas, only some remote areas require additional shipping costs. Such as Hawaii, PO, etc.
5）When will the goods be shipped?
Within 5 days, the parcels will be shipped. Generally, in 2 days, the goods will be shipped. Occasionally, the packaging box is out of stock.On holidays, vacations, etc., the delivery will be delayed. For details, please consult customer service.
6）How long is the shipping time?
It depends on the destination country, and shipping method.The general shipping time is 7-14 days, and it may take 10-20 days in remote areas.
7）How to check the logistics?
You can check the logistics directly on this website: https://www.17track.net/en
Or you can also find kowkis's customer service consultation.
8）How to contact Kowkis?
9）About pre sale product?
The shipping time of pre-sold products depends on the manufacturer's shipping time.
Priority delivery for the pre-sale orders once the set is in stock. We will send out the goods according to the time you place the orders, so pre-sale orders will proceed in priority of the in-stock orders for the same goods.
10）About Price issues?
Due to fluctuations in international shipping costs and product expenses, our prices are subject to change, which is a normal occurrence.
Our website offers a 7-day price protection service. If there is a price difference within 7 days of your purchase, please feel free to contact our customer service team for a refund of the difference. Please note that price protections are not supported after 7 days.
11）About after-sales issues?
International shipments do not support returns. Once a return is initiated, the package will be destroyed and cannot be resent. Therefore, we do not accept returns without a valid reason. Please carefully consider your purchase before placing an order.
How to Request After-Sales Service:
After-Sales Email:admin@kowkistoy.com
If you encounter quality issues after receiving your package, including but not limited to missing parts or product damage, please contact our customer service team with your order number and detailed photos. Our team will respond promptly to assist you.
Timeliness:
To avoid issues related to human-caused damage, after-sales services are only available within ten days of receiving the product. Please contact Kowkis in a timely manner for after-sales support.
Special Notes:
Due to the difficulty of after-sales support for non-Chinese products and the lack of official replacement parts services for non-Chinese brands, we are unable to provide after-sales assistance in this situation.
Thank you for your understanding.
Thanks all for your support of Kowkis.
1）Real or fake?
We are genuine, authorized, you don't have to worry about buying fakes, Kowkis never deceives consumers.
2）How to buy pre sale products and spot products? How to ship together?
We will split the delivery and take the lead in sending you spot products. After we receive the pre sale products, we will be shipped in order in order to pay in order.
3）Need to pay taxes and fees such as tax and fees?
No tax and fees, the price of Kowkis is already included, and some remote countries may need to pay for additional freight.
4）Shipping costs?
Shipping is free in most areas, only some remote areas require additional shipping costs. Such as Hawaii, PO, etc.
5）When will the goods be shipped?
Within 5 days, the parcels will be shipped. Generally, in 2 days, the goods will be shipped. Occasionally, the packaging box is out of stock.On holidays, vacations, etc., the delivery will be delayed. For details, please consult customer service.
6）How long is the shipping time?
It depends on the destination country, and shipping method.The general shipping time is 7-14 days, and it may take 10-20 days in remote areas.
7）How to check the logistics?
You can check the logistics directly on this website: https://www.17track.net/en
Or you can also find kowkis's customer service consultation.
8）How to contact Kowkis?
-Mail: admin@kowkistoy.com
-Facebook: https://www.facebook.com/groups/1280026936034193
-Instagram: https://www.instagram.com/kowkistoys/
-Youtube: https://www.youtube.com/@KowkisStore/featured
-Tik Tok: https://www.tiktok.com/@kowkistoy
-Reddit: https://www.reddit.com/r/Kowkisactionfigure/
Or contact us in order messages.
9）About pre sale product?
The shipping time of pre-sold products depends on the manufacturer's shipping time.
Priority delivery for the pre-sale orders once the set is in stock. We will send out the goods according to the time you place the orders, so pre-sale orders will proceed in priority of the in-stock orders for the same goods.
10）About Price issues?
Due to fluctuations in international shipping costs and product expenses, our prices are subject to change, which is a normal occurrence.
Our website offers a 7-day price protection service. If there is a price difference within 7 days of your purchase, please feel free to contact our customer service team for a refund of the difference. Please note that price protections are not supported after 7 days.
11）About after-sales issues?
International shipments do not support returns. Once a return is initiated, the package will be destroyed and cannot be resent. Therefore, we do not accept returns without a valid reason. Please carefully consider your purchase before placing an order.
How to Request After-Sales Service:
After-Sales Email:admin@kowkistoy.com
If you encounter quality issues after receiving your package, including but not limited to missing parts or product damage, please contact our customer service team with your order number and detailed photos. Our team will respond promptly to assist you.
Timeliness:
To avoid issues related to human-caused damage, after-sales services are only available within ten days of receiving the product. Please contact Kowkis in a timely manner for after-sales support.
Special Notes:
Due to the difficulty of after-sales support for non-Chinese products and the lack of official replacement parts services for non-Chinese brands, we are unable to provide after-sales assistance in this situation.
Thank you for your understanding.
