Questions about most customers
According to the questions raised by most customers, Kowkis will answer：
一.Product problem
1.Real or fake？
We are genuine, authorized, you don't have to worry about buying fakes, Kowkis never deceives consumers.
2.How to buy pre -sale products and spot products: How to ship together:
We will split the delivery and take the lead in sending you spot products. After we receive the pre -sale products, we will be shipped in order in order to pay in order
3.Is the price of one dollars a scam?
Some of our products implement a US dollar reservation mechanism, and then we will notify you to make up for money. If you do not make up for a month, the default product will no longer be retained for you, and the deposit will not be refunded at the same time.
4.Does Kowkis's products need to pay taxes and fees such as tax and fees?
No, in general, the price of Kowkis is already included, and some remote countries may need to pay for additional freight.
二.Logistics issues
1. When will the goods be shipped?
Within 5 days, the parcels will be shipped. Generally, in 2 days, the goods will be shipped. Occasionally, the packaging box is out of stock.On holidays, vacations, etc., the delivery will be delayed. For details, please consult customer service.
2. How to check the logistics?
You can check the logistics directly on this website: https://www.17track.net/en
Or you can also find a customer service consultation.
3. Why don't we update logistics information for so long?
Logistics information updates are sometimes lagging behind, because they will encounter the problem of the aircraft that have not landed, the customs clearance, and the delivery time are too long.
4. How long can I receive it?
Some special products will have different delivery time. Generally, the goods can be received for 7-25 days.(Most of them can receive the goods after 10 days)
三. Contact issue
1.How to contact Kowkis?
Mail: [email protected]
Facebook: https://www.facebook.com/groups/1280026936034193
Reddit: https: //www.reddit.com/r/warhammeractionFigure/
Ins: https://www.instagram.com/kowkistoys/
Or contact us in order messages
2. Why didn't we reply to the message for so long?
Our working hours are from Monday to Saturday from 8: 30-12: 00 in the morning, 2:00 pm, from 2:00 pm, and 8: 30-12: 00 on Saturday morning. If the customer service does not respond in time, it will be because we are in a non -working hours, and we will answer your questions as soon as possible. And our country has a time difference. It is possible that when you ask questions, we are sleeping, so please forgive me. We will definitely reply to your information.
3.How to carry out after-sales treatment？
You can send us a photo of the product damaged by the email and provide the order number or the purchase certificate. We will perform after -sales processing for you and notify your subsequent processing results as soon as possible.
一.Product problem
1.Real or fake？
We are genuine, authorized, you don't have to worry about buying fakes, Kowkis never deceives consumers.
2.How to buy pre -sale products and spot products: How to ship together:
We will split the delivery and take the lead in sending you spot products. After we receive the pre -sale products, we will be shipped in order in order to pay in order
3.Is the price of one dollars a scam?
Some of our products implement a US dollar reservation mechanism, and then we will notify you to make up for money. If you do not make up for a month, the default product will no longer be retained for you, and the deposit will not be refunded at the same time.
4.Does Kowkis's products need to pay taxes and fees such as tax and fees?
No, in general, the price of Kowkis is already included, and some remote countries may need to pay for additional freight.
二.Logistics issues
1. When will the goods be shipped?
Within 5 days, the parcels will be shipped. Generally, in 2 days, the goods will be shipped. Occasionally, the packaging box is out of stock.On holidays, vacations, etc., the delivery will be delayed. For details, please consult customer service.
2. How to check the logistics?
You can check the logistics directly on this website: https://www.17track.net/en
Or you can also find a customer service consultation.
3. Why don't we update logistics information for so long?
Logistics information updates are sometimes lagging behind, because they will encounter the problem of the aircraft that have not landed, the customs clearance, and the delivery time are too long.
4. How long can I receive it?
Some special products will have different delivery time. Generally, the goods can be received for 7-25 days.(Most of them can receive the goods after 10 days)
三. Contact issue
1.How to contact Kowkis?
Mail: [email protected]
Facebook: https://www.facebook.com/groups/1280026936034193
Reddit: https: //www.reddit.com/r/warhammeractionFigure/
Ins: https://www.instagram.com/kowkistoys/
Or contact us in order messages
2. Why didn't we reply to the message for so long?
Our working hours are from Monday to Saturday from 8: 30-12: 00 in the morning, 2:00 pm, from 2:00 pm, and 8: 30-12: 00 on Saturday morning. If the customer service does not respond in time, it will be because we are in a non -working hours, and we will answer your questions as soon as possible. And our country has a time difference. It is possible that when you ask questions, we are sleeping, so please forgive me. We will definitely reply to your information.
3.How to carry out after-sales treatment？
You can send us a photo of the product damaged by the email and provide the order number or the purchase certificate. We will perform after -sales processing for you and notify your subsequent processing results as soon as possible.
